Warehouse & Logistics Operative – Redhill, Surrey

Main Purpose of Job

• Provide Production and Warehouse Manager with support in relation to administrative duties, ensuring efficient operation of the Warehouse.
• Acting as a first point of contact for escalations within the Warehouse.
• The physical and administrative control of materials brought in and issued from the Company’s stores locations.
• Supervising all staff within the Warehouse environment in Production and Warehouse Manager’s absence.
• Packing of goods for airfreight and domestic despatch to ensure they arrive in optimum condition.

Who we are:

NSSLGlobal Group is a leading independent provider of project engineering, satellite communications, IT management and systems integration. With 56 years of experience in government and maritime mobility, NSSLGlobal delivers best-in-class maritime technology and satellite solutions primarily across Geostationary and Low Earth Orbit networks, partnering with major satellite operators and wide supply chain of manufacturers.

NSSLGlobal provides assured multi-band and multi-constellation satellite solutions for commercial maritime and enterprise customers and for defence, government, responder and humanitarian organisations operating at sea, on land, and in the air. The company supports patrol vessels to oil tankers, coastguard vessels to aircraft carriers – including safety, operational, IT and welfare communications; deployed land forces ranging from embassy staff to recce teams to field headquarters, and specialist aircraft.   The group’s Norway-based R&D division develops market-competitive IPTV and VSAT technology, including hubs and modems for mobility and fixed applications.

Headquartered in the UK, NSSLGlobal employs 250+ staff across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore and the USA. The company operates with integrity and strong ethical values and holds ISO certifications in ISO 27001, 9001, 14001, 45001, 44001 and 20000-1.

Key Tasks

• To maintain an efficient Goods Inwards/Outwards procedure, be aware and understand correct documentation for processing goods inwards, packing lists, despatch notes, pro-forma invoices, advice notes etc and keeping filing up to date.
• To maintain accuracy of serial number tracked items and update the warranty database (Excel) and other databases as required
• To work closely with the returns administrator to ensure that all non-conforming and faulty goods received are handled effectively and in line with company performance measures.
• To participate in product awareness and administrative process training as may be required to maintain an effective level of support.
• To be responsible for Hazardous Goods (Lithium batteries) packing, to be aware of the controls required for the transport of Hazardous Goods and to comply with procedures in place regarding this.
• To be aware of the Known Consignor Status of the company and maintain standards and procedures in this regard.
• Oversee Stores consumables ordering process (Packaging/Stationary/PPE/Tools etc).
• Perform stock related tasks with a high level of accuracy.
• Provide a secondary point of contact for Newcastle site Stores person, and assist remote sites with inventory/process queries.
• Drive compliance with Health and Safety processes within the Stores environment.
• To assist with packing goods for despatch, including airfreight, and to maintain accuracy at all times.
• To operate counterbalance forklift truck for various duties when required, e.g. unloading of goods, Warehouse replenishment.
• To operate MEWP (Scissor Lift) as and when required.
• To be proactive daily in the maintenance of a rubbish free building.
• To provide Facilities support within the building in terms of assistance minor maintenance tasks, furniture moves etc
• To assist in covering company post duties when required.

Dimensions

• To follow documented procedures and Quality Control.
• To handle goods and safe storage and despatch up to a value of approximately £200k.
• To handle external contractors involved in maintenance work up to the value of £5k

Decision making

• Acceptance of information for stock records on documents received in stores. Goods fit for placing on shelf via returns to stock system.
• Prioritisations of work within stores and balancing day to day requirements of any facilities support.

Judgement

• Accuracy and attention to detail essential
• Maintain stock in optimum condition with consideration to environment.
• Awareness of safe working practices within Warehouse environment
• Ability to work quickly & accurately under pressure
• Adhere to processes to maintain integrity of inventory records.

Contacts With Others

INTERNAL

• All departments

EXTERNAL

• Delivery Drivers
• Maintenance Engineers and other external contractors
• Others as requested by Production and Warehouse Manager

Equipment

All stores equipment i.e. Scales, Forklift, Pallet Truck, Scissor Lift and various hand tools.  PC’s and relevant databases and Microsoft Programmes/Internet Portals

Experience/Skills/Qualifications

• Good level of secondary education, literate and numerate. Must have the ability to communicate at all levels within the company and with external agents.
• Must be able to provide 5-year work history check and be able to obtain Security Clearance.
• Must be computer literate and accurate and have the ability to learn, absorb and remember new computerised tasks quickly.
• Physically capable to cope with loads which have to be moved/carried.
• Minimum 5 years Warehouse experience
• Certificate of proficiency to operate forklift trucks.

Most Difficult Part of Job

• Short time-scales to complete the work.
• Balancing demands of different groups within the company.
• Ensuring accuracy for wide variety of different computerised processes.
• Maintaining high level of accuracy consistently throughout working day

This job description is not an exhaustive list of your current duties and, as part of its flexible working policy; Management would expect that any duties, within reason, would be undertaken by the Job Holder.