At the Helm | NSSLGlobal

Mission statement

Our mission is to solve our customers’ biggest challenges through innovative engineering and an unwavering dedication to customer service. We are committed to providing reliable, high-quality, tailored solutions that not only meet the needs of our customers today, but take them seamlessly into the future, no matter how the technological landscape changes. Our customer-first philosophy ensures we remain focused on delivering superior results at all times.

Why NSSLGlobal

With over 50 years’ experience we have built a deep understanding of customer needs and the engineering skills required to meet them. Over 40% of our company are highly specialised engineers, many of whom come from an armed forces background, who know what it takes to deliver bespoke solutions that meet very specific requirements.

Value added services

We offer a wide range of services to enhance our core network solutions, including managed services, cybersecurity, entertainment, and monitoring systems.

Global reach

We are where our customers need us to be. With our fully owned and operational network of five teleports, our 12 offices across the globe and regionally based field service and engineering teams, our customers benefit from hands-on support wherever they are.

Independent

Our customers are assured that we will always provide the best solution, regardless of the manufacturer or supplier. We’re brand agnostic and not tied to a particular provider.

Maintenance

We offer bespoke maintenance contracts to service not only our equipment, but other navigational and communication equipment too, offering a convenient single point of contact for our customers. Our maintenance contracts go one step further by including technical refreshment provisions to ensure our customers stay at the leading edge of technology no matter how the landscape may change in the future.

Cybersecurity

We follow best practice security management processes and ensure our governance and technical controls are certified to the following ISO standards, to keep you secure in an increasingly digitalised world:

Information Security Management Systems 27001:2013
Quality Management 9001:2015
Environmental Management 14001:2015
Health and Safety Management 45001:2018

Support

We are ISO 9001 certified, with two 24/7/365 customer service centres and a technical support/Network Operations Centre (NOC), ensuring the right support is available whenever and wherever you need it.

ISO certificates

We are proud of our values and remain committed to working ethically, lawfully and with integrity. As such, our head office is certified to the following standards:

Our leadership team

Sally-anne Ray

Group CEO/Board Member

Sally-Anne joined NSSLGlobal in 2006 as Commercial Director, before taking on the role of Managing Director in 2013 and most recently Group CEO. With previous roles at BT Group, Sally-anne has over 25 years’ experience in the global satellite and communications industry.

In her role as Group CEO, Sally-anne is spearheading the company’s drive towards long-term growth and value creation for customers, employees and shareholders. Outside of work, Sally-anne is a keen beekeeper and honey producer. She also keeps chickens and cats.

Nikolaj Hvegholm

Group Deputy CEO & COO

Nikolaj has spent his entire career in the satellite and radio communications industry, starting at Thrane & Thrane (now Cobham Satcom) in 1999 and worked his way up to Group Marketing and Communications Director. In 2007 he left the company through an acquisition of The ESL Group of companies, where he then held the position of co-CEO and COO until 2014 when ESL merged with NSSLGlobal. Hence, Nikolaj in reality has been with NSSLGlobal since 2007.

Nikolaj, Group Deputy CEO and COO, joined NSSLGlobal as Group Commercial and Marketing Director, and is now responsible for ensuring group-wide operational cohesion and integration, with a focus on supporting NSSLGlobal's existing and new business growth, overseeing our companies in Germany, Norway, Denmark, Sweden, Poland and Israel.

Nikolaj is married and has two children and a dog. In his spare time, he enjoys riding his bike, especially in the mountains in Mallorca.

Sara Gordon

Group Chief Financial Officer

Sara has worked in the finance team at NSSLGlobal for over 20 years. As CFO she is responsible for managing the company’s P&L and overseeing accounts, ensuring accuracy and efficiency of financial processes and reporting.

Prior to joining NSSLGlobal Sara worked at British Gas where she completed her ACCA qualification. Outside of work, Sara like to spend time with her husband and two cats.

Staffan Iveberg

Group Chief Technology Officer (CTO)

Staffan brings over two decades of industry experience to his role as CTO, having held various senior R&D and business positions within the wireless and high-tech industries. His knowledge, dedication and customer focus are invaluable in driving forward NSSLGlobal’s business goals.

Working alongside the rest of the leadership team, Staffan will be rolling out the company’s technology roadmap and bolstering its R&D division - helping to strengthen NSSLGlobal’s reputation as an engineering powerhouse.

Our values

NSSLGlobal understands that it is our responsibility to not only work for the benefit of our customers, but for the benefit of the planet. Our values are at the core of everything we do, guiding us as we provide reliable, innovative and cost-effective satellite communications solutions to our customers around the world.

These values define us as a company. Whether it be the pursuit of excellence in the delivery of our services, our commitment to integrity and ethical conduct, our environmental initiatives or our charitable work, each value is deeply ingrained into our company culture – guiding our actions and decisions, and shaping our relationships with clients, partners, and employees.

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Our heritage

We are proud of our heritage, and the decades of experience we’ve built along the way. See some of our key milestones in the NSSLGlobal journey below.

1882

Elektrisk Bureau (EB) established in Kristiana (Norway) making telephones.

1969

Swedish Ericsson Marine Limited was formed in the UK selling Ericsson telephones and EB Radios owned 50/50 by each company. We received our first big order from the Cunard Steam Ship Company to provide eight tankers and three passenger vessels with marine radio and telecommunications equipment.

1982

We received our first major maritime Inmarsat order for the Royal Navy during the Falklands campaign.

1992

We delivered the first mobile broadband commercial satellite services to support the British Army in the Balkans campaigns.

1999

Arendals Fossekompani AFK, the Norwegian clean-tech investment house, became the majority shareholder.

2001

We won the initial UK MOD Commercial Satcom PFI (Public Finance Initiative).

2009

We became NSSLGlobal Ltd.

2014

NSSLGlobal and ESL GmbH formally merge.

2016

NSSLGlobal acquires Snap.TV extending our crew entertainment and welfare offerings.

2017

NSSLGlobal acquires SatLink, enabling the company to focus its R&D in Norway and differentiate itself in the market by providing hub and modem technology to give its customers a wider, more customised and secure offering.

2018

NSSLGlobal acquires Station711 – following previous acquisition of UK Electronic Solutions – extending our portfolio, engineering expertise and customer base.

2023

NSSLGlobal has expanded on its project engineering expertise, offering a wide range of solutions and services with fully global coverage, that can be easily integrated into existing systems. Rapid growth has led to the opening of our 12th international office (Portsmouth) to support the UK Navy, adding to our staff base of 250+ employees.

Office locations

NSSLGlobal is a truly international company, present in all the major continents, with a global reach that allows us to offer the best possible service to our customers no matter where they are. See our office locations below or get in touch to find out more about the local suppliers in your region.