Datacoms Technician – Redhill, Surrey

Main Purpose of Job

The Enterprise Engineering team are responsible for a variety of services offered to our customers.  These include:

• Bespoke hardware/software developments to provide customers with the ability to better manage their remote site traffic, and user experience, as part of an NSSLGlobal solution.
• Meeting with external customers to design on-board vessel and land networks for fleets and remote sites, including bespoke designs, traffic prioritisation, integration into existing infrastructure, and ongoing support.
• Finding off the shelf products/developing in-house products/system design and integration to best suit the needs of our business and our clients, testing/evaluating updates/releases, and adding them into our Product Portfolio
• The design and management of the NSSLGlobal global VSAT, LTE, & PoP infrastructure and Customer networks, including requirements capture, traffic shaping, traffic acceleration, VoIP and systems management.

This role is to provide expertise on all types of data communications ranging from single email applications to complex computer networks and involving the use of devices including firewalls and routers.  To support the Enterprise Engineering team by providing technical support, in a professional manner to NSSLGlobal’s customer and supporting NSSLGlobal solutions.

Existing solutions you will be involved as part of a team in supporting/maintaining include our in-house product ranges incorporating VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high-availability and video entertainment services

Who we are:

NSSLGlobal Group is a leading independent provider of project engineering, satellite communications, IT management and systems integration. With 56 years of experience in government and maritime mobility, NSSLGlobal delivers best-in-class maritime technology and satellite solutions primarily across Geostationary and Low Earth Orbit networks, partnering with major satellite operators and wide supply chain of manufacturers.

NSSLGlobal provides assured multi-band and multi-constellation satellite solutions for commercial maritime and enterprise customers and for defence, government, responder and humanitarian organisations operating at sea, on land, and in the air. The company supports patrol vessels to oil tankers, coastguard vessels to aircraft carriers – including safety, operational, IT and welfare communications; deployed land forces ranging from embassy staff to recce teams to field headquarters, and specialist aircraft.   The group’s Norway-based R&D division develops market-competitive IPTV and VSAT technology, including hubs and modems for mobility and fixed applications.

Headquartered in the UK, NSSLGlobal employs 250+ staff across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore and the USA. The company operates with integrity and strong ethical values and holds ISO certifications in ISO 27001, 9001, 14001, 45001, 44001 and 20000-1.

Key Tasks

• Work as a team member within Enterprise Engineering to support the smooth running of Customer projects and participate proactively in all team responsibilities
• To own, investigate and resolve escalated engineering service issues, providing accurate and timely technical information/analyses
• To provide support as part of the Enterprise Engineering team in the build, implementation, test commissioning and installation of customer networks both at HQ and at remote sites
• Create, develop and maintain project documentation methods for all Enterprise/Customer projects and solutions
• To assist Enterprise Engineering with product, application and service evaluation based on requirements from customers, sales, marketing and Product Management
• To mobilise at short notice to survey, install or configure customer networks
• To keep abreast of new developments in the IT & communications industry which are applicable to NSSLGlobal’s markets
• If required, to participate in the Enterprise Support Engineer shift rota

 

Decision Making & Judgement

The job holder will make informed decisions:

• In resolving conflicting work priorities
• As to the most efficient resolution of escalated customer issues

The job holder will demonstrate:

• Sound engineering judgement
• An appreciation of commercial sensitivities in all dealings with customers and suppliers.
• A proactive attitude to customers

Contacts with others

INTERNAL
Logistics
Sales Department
Directors

EXTERNAL
Suppliers
Customers

Experience/Skills/Qualifications

• Qualifications:
  • Degree (2:1) or HND/HNC in IT/Electronics/Computer Science or related area
  • CISCO / MS qualifications

  Mandatory:

  • Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewalls
  • Ability to diagnose complex faults, document, communicate and follow up corrective actions
  • Good experience with modern digital satellite communications &/or IT systems.
  • A professional and flexible approach with a proactive “can do” attitude
    Ability to work effectively as part of a team, and independently on your own projects

  Desirable:

  • Project planning and delivery experience
  • Good Server Operating System knowledge (Linux, Windows)
  • Asterisk/VoIP platforms
  • Programming knowledge (Perl, bash)
  • Hardware and Software systems development and design experience

Most Difficult Part of Job

• Prioritising internal & external work requests
• Dealing professionally and flexibly with customers and suppliers.
• Completing Systems Engineering Project work to demanding timescales.
• Keeping current with the rapid developments in communications and IT.