Main Purpose of Job
- Provide day to day hands on technical support and management of the internal Corporate and Customer managed IT Infrastructure and projects,
- Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote) and nominated customers using a variety of hardware and software products.
- Carry out applicable tasks as requested by the IT Operations Manager as specified in the System Administration section of the NSSLGlobal Security Organization document.
- Reporting to the IT Operations Manager, your prime responsibility will include being an expert on our corporate servers and systems, providing technical support for IT equipment for NSSLGlobal’s HQ and global remote sites, as well as nominated customer gateways and servers.
Who we are:
NSSLGlobal is a leading and growing provider of Satellite Communications and IT Support to the Government and Maritime markets. Established 55 years ago, the company leverages deep customer understanding and engineering know-how to deliver technical solutions tailored to their customers unique requirements.
In an enviably strong financial position with over 250 employees the company is privately held, profitable and debt free with exponential growth plans. Headquartered in the UK, the company has a global footprint with key offices located across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore, Japan and the United States.
Key Tasks
- Build/Maintain/Support the physical and virtual environment, network storage, backup and recovery systems in our core networks. This includes the necessary
daily maintenance and IT administration of the network to ensure high service availability. - Build/Maintain/Support corporate IT infrastructure for NSSLGlobal’s HQ as well as remote offices and customers, ensuring seamless integration and operation.
- Ensure that all server builds and networks (both Corporate & Customer) are configured in accordance with NSSLGlobal Corporate/Customer IT Security policy and accreditation standards, as well as the management and support of the security infrastructure.
- Maintain software compliance for all server operating systems, server applications and client licences, recording purchases and usage details including regular audits.
- Monitor usage/performance ensuring servers/services are working correctly and efficiently.
- Management of the email infrastructure including Exchange, cloud continuity services, SPAM filtering and mobile device management (MDM).
- Ensure compliance with the department’s change control process and procedures
- Follow departmental change control process and procedures and contribute to the CCB meetings
- Work within the remit of NSSLGlobal’s cyber security policies.
As part of NSSLGlobal’s IT Infrastructure support team your support responsibilities will include:
- Build/Maintain the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring)
- Build/Maintain the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering
- Build/Maintain the Telephony equipment and servers, installation of telephones onto desks.]
- Be part of the IT support team for NSSLGlobal users and nominated customers, fault finding and solving problems, ensuring you own the problem until resolution,
ensuring users are regularly informed of progress and that all issues are logged. - Be part of the 24/7 on call IT rota responding to emergencies as required, including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks.
In support of the IT manager you will assist in IT Strategy by:
- Assisting in the management, readiness and implementation of the disaster recovery policy.
- Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts.
- Report on any issue that could impact the business or integrity and security of the network.
- Assist with continuous improvement, IT service stability and strategy
- Regularly audit the network and systems to ensure continued compliance with Corporate IT policies and strategy, usage levels etc. and to scope for upgrades/improvements.
Assignment and Review of Work
- Primarily working on own initiative carrying out set tasks. However assignment and review will be from IT Operations Manager.
Decision Making
- The day to day decision making for delivery and support of IT services, reporting issues
to the IT Operations Manager.
Experience/Skills/Qualifications
Mandatory
- Degree (2:1) or HND/HNC in IT/Engineering related area AND/OR at least 3 years equivalent experience
- Previous experience in an MSP environment
- A professional and flexible approach
- Proactive “can do” attitude
- Analytical mindset
- Ability to work effectively as part of a team, and independently on your own projects
- Ability to diagnose complex faults, document, communicate and follow up corrective actions
- A sound technical knowledge and experience of Windows Server 2019/22 build/configure/troubleshooting
- A sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching
- A sound technical knowledge IT Security (anti-virus, firewalls)
- VMware build/HA/configure/troubleshooting experience
- Good knowledge of TCP/IP networking concepts including Routing, Switching, Firewalling, including Layer 7 firewalls
Desirable
- Linux knowledge an advantage
- Experience of Blackberry UEM server or Mobile Device Management (MDM).
- Experience of administering and supporting IP phone systems.
- In-depth experience of SNMP monitoring tools.
- A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, Microsoft SQL Server.
- Relevant Microsoft qualifications are a strong bonus
Most Difficult Part of Job
- User and Customer priorities means the ability to multi-task is a must
- Ability to be able to proactively and independently own and resolve problems