Main Purpose of Job
To generate new business from both new and existing clients in the German Maritime market and
other to be specified, with a prime focus on the following main areas: –
- Promote our holistic product offering in the commercial maritime market
- Working alongside Business Development, prosecute new hardware/airtime/smart service plan sales in existing and diverse markets to future proof our products and solutions portfolio.
- To work in close co-ordination with the service department to promote and sell service across NSSLGlobal’s key maritime customers.
- Communicate all client feedback to senior management as part of our continuous product / service development.
To work in close co-ordination with the service department to promote and sell service across
NSSLGlobal’s key maritime customers.
Communicate all client feedback to senior management as part of our continuous product /
service development.
Who we are:
NSSLGlobal is a leading and growing provider of Satellite Communications and IT Support to the Government and Maritime markets. Established 55 years ago, the company leverages deep customer understanding and engineering know-how to deliver technical solutions tailored to their customers unique requirements.
In an enviably strong financial position with over 250 employees the company is privately held, profitable and debt free with exponential growth plans. Headquartered in the UK, the company has a global footprint with key offices located across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore, Japan and the United States.
Key Tasks
- To seek out, promote, market and sell NSSLGlobal’s products and services into new & existing accounts.
- Handle new sales enquiries as distributed out by the Group Sales Director.
- To develop/maintain strong relationships in all areas and levels with nominated customers.
- To liaise with and manage the process flow with the Technical Services Department to ensure nexcellent service provision to our customers.
- To provide sales support to specified Key customers ensuring prompt follow up of all sales and service requests maximising loyalty and customer stickiness.
- To provide quotations within the company guidelines as agreed with the Group Sales Director.
- To have commercial awareness of the marketplace and customer’s account activity.
- Maintain the sales database dynamically with new leads/quotes
- Draft and maintain account plans for key customers/territories.
- To produce sales budgets, forecasts and reports as required.
- To ensure contracts and purchase orders are issued and signed by the customer in good time for us to meet with the customers delivery dates.
- To take part in market initiatives within the Sales Team to maintain and increase customer awareness of Company products and services and generate new leads.
- To build and maintained knowledge of the company’s products to a level commensurate with the needs to promote all offerings effectively.
- Other sales related activities as required, e.g. exhibitions, seminars, etc.
Assignment and Review of Work
Work assigned on a day-to-day basis resulting from:
- Own customer enquiries or issues
- Specified Key Customer enquiries / sales issues that have been requested from the Sales Director or another Sales Manager as applicable to the customer.
Decision Making
- As authorised in the Delegation of Authority (DoA).
- Proactive approach to sales requests required with ability to be able to prioritise and escalate where necessary.
Judgement
- As determined by day-to-day workload.
- Good Commercial Skills and analysis of customer requirements.
- Expected to exercise high level of judgement to avoid unnecessary delays and escalation to management
Experience/Skills/Qualifications
Essential:
- Ability to obtain and retain a minimum of SC security clearance within the UK.
- Strong customer focus.
- Highly commercially aware.
- Ability to work on own initiative.
- Team management experience (min 3 years).
- Deep knowledge of and experience in selling maritime NAVCOM solutions.
- Considerable exposure to end users in the maritime market.
- Knowledge of or ability to quickly learn NSSLGlobal’s product and services.
- High degree of computer literacy including MS 365 toolset.
- Ability to multi-task and produce accurate work with shirt deadlines.
- Interpersonal/Team skills.
- Flexibility around working hours – this is not a 9-5 job.
- Must be prepared to travel extensively.
- Ability to ‘think outside the box’.
- Comfortable presenting to engineers and well as the C Suite
Most Difficult Part of Job
- Overcoming the competition
- Working to tight timescales/customer deadlines. Applicant must be prepared to work on demand outside of office hours and during weekends if necessary.
- Office based 2 days a week and applicant must be prepared to travel to meet customers for anything from a few days to 2 weeks at a time.