Main Purpose of Job
- To assist with identified tasks performed by the Airtime department.
- Understand the company’s products and services and how that applies to the billing of services to our customers.
- To be able to use internal systems and third-party systems to ensure all billing and provisioning requests are resolved for both internal and external customers.
- Listen and learn from the Airtime team members.
Who we are:
NSSLGlobal is a leading and growing provider of Satellite Communications and IT Support to the Government and Maritime markets. Established 55 years ago, the company leverages deep customer understanding and engineering know-how to deliver technical solutions tailored to their customers unique requirements.
In an enviably strong financial position with over 250 employees the company is privately held, profitable and debt free with exponential growth plans. Headquartered in the UK, the company has a global footprint with key offices located across Germany, Denmark, Norway, the Netherlands, Sweden, Poland, Singapore, Japan and the United States.
Key Tasks
- Use of the NSSLGlobal NIBS billing system and third-party systems information relevant to provisioning orders, customer accounts, billing profiles and rates.
- Assist in processing internal and external requests for activations, deactivations, changes of packages for all NSSLGlobal services and ensuring any Early Termination Fees are advised.
- To understand the airtime processes and help perform these in a timely manner.
- Assist with tasks to support the NSSLGlobal airtime monthly billing cycles:
- Provisioning requests are processed correctly for billing the product.
- Daily or Weekly housekeeping checks for any errors, non processed CDRs or orders.
- Ensure invoice validation before approval and issuing the final invoices to the customers.
- Dealing with queries through to resolution within a suitable timeframe.
- To assist with the Freshdesk ticketing airtime queues and tickets are manage any tickets assigned to you to ensure they are brought to resolution in a timely manner.
- Processing customers prepay voucher sales orders, invoices and delivery of vouchers/pins.
- Liaising with other departments to ensure processes are completed accurately and in a timely manner.
Assignment and Review of Work
- Work will be assigned by the Airtime Billing Manager or the Head of Product and Airtime.
Decision Making
- Common sense required to perform airtime activities with minimal supervision or to seek assistance / approval when required.
- Time management and prioritisation of tasks
- Quality of output to ensure an accurate end result.
Judgement
- Needs to apply judgement in making sure that confidential information remains confidential.
- Anticipating problems before they arise and resolving problems which occur.
- Knowing when to refer for advice.
Experience/Skills/Qualifications
- Good level of secondary education.
- Strong numerical skills
- Good interpersonal skills
- Attention to detail.
- Be self-motivated with a drive to learn services offered by NSSLGlobal.
- Good level of computer skills, including Microsoft excel and word.
- Must be Flexible and trustworthy and a team player.
- Willingness to learn.
Most Difficult Part of Job
- Short timescales to complete work.
- Ensuring accuracy of tasks performed.
- Learning NSSLGlobal products and services.