One of the distinguishing features of NSSLGlobal, compared to other service providers, is our level of customer service before, during and after your purchase. We understand that your level of investment means you need the very best products and services.
When customers initially contact us regarding their communication needs, we take the time to understand their full requirement and provide the best solution, whether an “off-the-shelf” or a bespoke package. We also pride ourselves in delivering the very best customer service, as we believe each client is as important as the next.
Our services to customers includes:
With a range of crew calling options across Inmarsat, Iridium and our own Cruise-IP Service, NSSLGlobal ensures that the crew can stay in touch with their friends and family at home without impacting on the vessel’s operational costs. With calls from as low as $0.25 per minute and various prepaid card options, there are packages to suit all requirements.
NSSLGlobal is one the largest Maritime Account Authorities in the world and a leading provider of Inmarsat C, Inmarsat B and Inmarsat Fleet services. Most superyachts are required to have at least one active Inmarsat C to comply with GMDSS. It is therefore necessary to appoint an Inmarsat Accounting Authority (AA) to accept any bills arising from Inmarsat C or other Inmarsat terminals from various international coastal stations and Inmarsat Land Earth Stations (LES). The AA also acts as the billing entity for any MF or HF radio traffic passed to a shore side network.The group’s Accounting Authority codes are recognised by over 50 countries for their flag ships who have confidence in NSSLGlobal’s ability to deliver a first class service to all their vessels.
Bespoke Service Management Contracts
For customers managing a large fleet of ships or multiple rigs in different geographical areas or time zones, NSSLGlobal provides:
- Single point of contact to cover maintenance & repair of navigational & satcom equipment
- 24/7 technical support
- Annual equipment health check
- Dedicated service manager
- Secure online service & tracking system
- Storage of customer-owned stock and spares for rapid deployment as required
Insight is a unique, secure, web-based, business intelligence tool, providing access to the following billing information and services:
- Comprehensive & costed daily call data records
- Monitoring & alerting of unusual activity
- Billing & account information
- Customised “one off” & scheduled reporting
VSAT IP@SEA and Cruise-IP, along with Tracker lets owners and fleet managers monitor the location of their vessels on Google Maps. This shows, on a customer’s own private branded homepage, additional position- related information such as the terminal status (up / down) current NSSLGlobal hub and beam that the terminal is connected to and their true azimuth and elevation to the current satellite (and any other NSSLGlobal satellites that are also visible – for planning purposes). It also displays the LNB fitted, and measures LNB performance.
With a point of presence in all the major continents providing a global reach, the flexibility to adapt to any company's individual needs and access to the best products in the market NSSLGlobal is the ideal partner for any of your satellite communication requirements.
In addition, all products and services are supported globally by our 24/7 Network Operation Centres, field engineers and regional support centres... providing you with local help, with a global service.
Find out more information by searching our product catalogue or contacting a member of the team at NSSLGlobal via the contact form.